Not Always Right.

I stumbled upon a website today called "Not Always Right" -- a site where contributors post the dialogue of customer service situations they've been in where the customer was... well... NOT right.

Here's a little sampling:

CRYOGENIC CHIRPIERS
(A customer is trying to find something else for her lizard to eat so she doesn’t need to buy live crickets so often.)
Me: “Well, we do have this can of freeze-dried crickets. I don’t know how well your gecko will take to them, but it may be worth a shot?”
Customer: “OK…so how do I bring them back to life? Add water?”
Me: “No…they’re dead.”

I read through a page or so of these, and it brought me right back to my days working for Uncle Brad and Aunt Judy at Roosters... Especially this one:

ENIGMATIC ESPRESSO
Me: “Welcome to ****, what can I get started for you today?”
Customer: *in drive-thru* “I don’t know.”
Me: “Er…would you like any suggestions?”
Customer: “Well, I don’t know what it is I always get. My daughter usually gets it for me.”
Me: “OK, no big deal. Was it hot or cold?”
Customer: “Both.”
Me: “…was it ‘coffee’ or ‘not coffee’?
Customer: “Hmm…I believe it was both.”
Me: “I’m gonna go grab my manager…just a moment!”
Manager: “Hi there, could you please describe for me what you usually get?”
Customer: “I don’t know! My daughter gets it for me every day!”
Manager: “Let’s break it down further…was it a solid or a liquid?”
Customer: “Both…”

If you've ever worked in a customer service situation and know what it's like to deal with customers' strange, unresonable, or bizarre requests... I suggest you click here.

Thanks again to www.notalwaysright.com for the laughs